Driven by the unprecedented humanitarian needs that the world is witnessing and the increasing demands on its service, the Office for the Coordination of Humanitarian Affairs (OCHA) has been transforming its .
The goal is to make?the service more reliable, accurate, and timely to?inform humanitarian decision-making at all levels. Here’s how…
- Active listening for innovation and improvement
The ongoing transformation is informed by external and internal partners. The Financial Tracking Service (FTS) Team?proactively collects critical views on what partners need the service?to deliver. ?The team then turns the feedback into?innovative approaches and products,?tests and rolls out solutions, while adjusting them as needed through a continuous feedback loop.
- Tangible results and increased ownership
A growing number of stakeholders are reporting to the service, a sign of confidence and trust.
Since the transformation began,?the amount of funding processed by FTS has hit a historical high- over $100 billion processed since 2022.
The voluntary nature of reporting into FTS?is giving way to an expectation that all humanitarian actors must engage in financial tracking. The newfound shared ownership is driven by rising demands on the service, the increasing complexity and scale of humanitarian requirements, and the growing call for transparency and accountability. ???
- Strong partnerships enable change
Cross-functional collaboration across OCHA?has ensured a loop of testing, feedback, and further development.
- An experienced and empowered Türkiye-based team
Behind the?transformation of the service is an empowered, multicultural, multidisciplinary team of professionals based in Istanbul, Türkiye. The team’s commitment to standards and rigorous quality control ensures the integrity and reliability of the information presented.
Each team member is highly specialized in data science and technology.
What is next?
The transformation is just gaining momentum. A tremendous amount of work remains. Ensuring that the gains made are sustainable is now a priority.
The success of the depends?on the?shared sense of responsibility that is taking shape - internally and externally.
If you are a contributor or recipient, don’t forget to report humanitarian funding to FTS@un.org.
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